Our client is a leading healthcare insurance organisation based boasting a modern office in central Bristol and have been voted in the ‘Times top 100 companies to work' for the past 4 years.

Due to their continued success they are looking to recruit 3 Personal Care advisors to work within their customer services division

The purpose of the role is to be in contact with existing members from their initial call through to the outbound calls you will make to check on their progress resolving any queries that arise.
You will also be responsible for liaising with medical professionals, GP practices, hospitals, etc. in order to resolve more complex queries.

It will be your friendly and professional approach to customer service and listening skills that will enable you to build great rapport with every member and deliver a high standard of customer service.

This is a very customer focused and varied role which requires excellent communication skills along with the ability to empathise with customers as you will be helping people through potentially difficult times in their lives.

Successful candidates will have a strong background within customer services, ideally from a corporate environment

Full training will be given and there will be excellent progression potential from this role.

Hours: Mon-Fri 35 hours per week (flexi Time)

Other benefits include pension, healthcare, 25 days holiday and life insurance.

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