JOB PURPOSE:
To provide an excellent reservations service to customers and bookers, maximising revenue and occupancy whilst ensuring the highest possible levels of customer service.

KEY RESPONSIBILITY:
Deliver monthly targets and excellent Customer Service:

• Plan and organise workload to ensure that highest standards of customer service, satisfaction and care whilst meeting challenging monthly targets
• Answer the telephones in accordance with the SACO company standards
• Identify customer needs and convert enquiries to bookings
• Deal with queries and bookings in a polite and efficient manner within the SACO standards
• Build appropriate relationships with customers and bookers that encourage rebooking and SACO as a preferred supplier
• Encourage bookers to complete online surveys

Please refer to our website for more information:
http://www.sacoapartments.co.uk/careers-detail.aspx?cid=41

Applications are to be made to: recruitment@sacoapartments.co.uk - enclosing your CV.

No agencies, thank you.

Contact details

• Email: recruitment@sacoapartments.co.uk

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