Experienced Customer Service Specialists wanted - £16-17k basic + bonus + excellent benefits, central Bristol

Experienced customer focused individuals wanted for inbound mortgage team in central Bristol! Working for this leading financial services organisation you will be providing a dedicated and professional interface for their existing customers.

After receiving comprehensive training you will be taking ownership of existing customer enquiries, answering sometimes complex queries requiring a high degree of in depth analysis and problem solving. You will also identify lead opportunities for the Customer Advantage department, contributing to the retention of existing business and assist with a variety of administrative tasks.

All applicants MUST HAVE:
- GCSE Maths and English grade C or above
- Considerable experience working in a call centre
- Excellent demonstrable interpersonal and communication skills
- Demonstrated strong customer service skills
- Demonstrable excellent telephone and call handling skills
- Demonstrable problem solving and decision making skills

You should have a genuine interest in providing excellent customer service and be able to think on your feet, work without supervision and have the initiative to problem solve.

Shifts rotate Monday to Friday 8.30-4.30, 9-5 & 10-6 and one in approximately four Saturdays 10am-1pm.

Benefits include: 25 days holiday, annual bonus (10% of annual salary) , financial support for job/career related courses, free life assurance and subsidised private medical insurance, contributory pension scheme, excellent on-site facilities including restaurant, café, vending machines, shop, staff offers, discounts and concessions on a wide range of products, vibrant sports and social department and excellent career development opportunities.

Closing date: Monday 7th July

For more information please contact Kate Rudge at Flame Employment (part of the Options Group) on 0117 9075360.

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