Activities

- Be the first point of contact for customers in the branch in order to deal with and action either a range of general banking/account enquiries/concerns and/or specific service/product enquiries
- Follow security protocol to identify customer
- Identify where the Bank can help the customer (and directing them on to the appropriate service area when they cannot assist)
- Pursue potential sales leads
- Contact customers to discuss opportunities to help them and arrange appointments
- Update customer file and/or diary system after each action
- Action postal/fax/e-mail correspondence where necessary
- Prepare batches of work for processing off-site
- Liaise with and/or refer calls to other internal departments/external parties where necessary
- Where appropriate – balance cash at end of day
- Sales Lead Generation rates (either from live leads or system prompts)
- To log/deal with set number of customer concerns weekly
- To balance daily (for those involved in cashiering duties)
- Adherence to compliance procedures
- Where appropriate - to book a set number of appointments

- Salary from £11,500 - £15,000 pro rata  (dependent on experience)
- Quarterly bonus of up to £800.
- In addition to your salary you would receive an additional 15% of salary as benefit funding instead of a traditional pension plan*.
- Your salary and benefit funding together make up your ValueAccount. This means that if your salary were £13,000 your benefit funding would be £1950, making your ValueAccount a total of £14,950.
- You would then have the choice of taking your ValueAccount in cash or to use as much of your ValueAccount as you want, to contribute to our retirement savings plan or to acquire other discounted benefits from Europe's biggest benefits choice programme – RB Select .
- Our Group Profit Sharing Scheme has paid out 10% of salary in each of the past 7 years.
- Sharesave Scheme – Save 10% off RBS shares and cash in, tax-free after 3 years.
- 25 days holiday and in addition you would receive a further 8 Bank Holidays.(Pro rata) 
- All employees have access to a great range of discounted financial services products including Mortgages, Loans, Savings and Insurance as well as discounts on other products and services from a number of well known retailers and manufacturers.

Part time role for 2/3days a week including Saturdays.
- Branches are open between 09:00 – 17:00, Monday – Friday
- A selection of branches are open Saturdays 09:00 – 15:30
- Weekend working may be required
- Your actual working hours will be discussed at interview
- Credit Check
- Verification of previous 2 years activity
- Proof of right to work within the UK- either a valid EU passport or birth certificate and proof of National Insurance number, or valid Passport stamped with the UK work permit visa that confirms current right to work within UK.
- Current utilities bill or bank statement with your address on it and dated within the last 6 months. (council tax bills can be within 12 months)
- Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
- If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
Deliverables
There is no financial or people management responsibility associated with this role.
Salary and Benefits  
 
The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector.

*Please note that different arrangements apply in Insurance division and in both Northern Ireland and the Republic of Ireland.

Hours - part time hours only 2/3 days per week including Saturday

- Branches are open between 09:00 – 17:00, Monday – Friday
- A selection of branches are open Saturdays 09:00 – 15:30
- Weekend working may be required
- Your actual working hours will be discussed at interview  

We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks.
If you are invited to an interview you will need to provide the following documents:
You will also need to provide documents to verify your activity over the past 2 years. These could include:
If your circumstances are not covered by the above, the documentation required will be discussed at interview

Contact details

• Email: Click here to reply to this ad