We are currently looking for an experienced events coordinator to join the team at an exclusive and luxurious country house hotel near Bath.

Key Responsibilities:

• To increase levels of interest, conversions, enquires, and confirmations for all Wedding and subsidiary events, whilst maintaining a professional, caring, efficient, personal and outstanding service
• Develop and maintain a first class level of hospitality for the Hotel and Club House guests and to exceed their expectations both before, during and after the event
• Work closely and efficiently with the Sales Manager
• To ensure the Delphi computer system is used to the company standard

Principle Accountabilities:

• Anticipate guest needs where possible to enhance quality of service and positively promote sales to maximise revenue
• Operate and maintain an effective chase and follow up system for Weddings to obtain maximum occupancy and rate during peaks and troughs
• Assist the Events department to maximise bedroom occupancy by effectively chasing, confirming, contracting business and proactively marketing trough periods and “top up” business
• Consistently achieve objectives laid out in your departmental activity plan
• Train and develop all areas of the Front of House to assist in the show rounds and profile of the Hotel and Golf Club
• Liaison with contacts during the wedding and private events, and involve key staff leading up to the event
• Refer any events unable to accommodate to our sister properties and ensure referral procedure is adhered to
• Maximise our unique profile at all times as one destination
• Seamless correspondence to the Wedding party throughout the briefings
• To comply with any Health and Safety training ensuring that all regulations are upheld
• Pro-actively follow up all relevant sales leads within the agreed time scale

Marketing:

To generate a marketing schedule that promotes the Hotel and Golf Club as a leading venue for Wedding Receptions and Ceremonies
To help coordinate and develop the Weddings market as a quantifiable business segment within the sales and marketing plan
Consistently drive with a strategy that achieves results all year round in all market segments
To continually find new innovative ideas from other sources
Visual displays in the Hotel to be maintained and updated accordingly

Specific Projects:

• Build and develop relationships with venues who do not have bedrooms for referrals
• Continually develop and update the Website as a selling tool
• Agree and achieve a three monthly activity plan drawn up which is specific, measurable, achievable, realistic and time bound
• Develop seasonal Weddings throughout the year highlighting in particular during trough periods
• Create a seamless booking system for accommodation and control the rooms booked
• Create and maintain database for all previous weddings and private dining occasions for future events
• Create a seamless environment as one destination for both properties
• Produce a structured marketing plan the hotel and golf club. Include SWOT analysis for competitors with rate comparison, cross selling to other properties, up selling and acquiring new business
• Structured weekly checks on all group reservations through SMS for accuracy against Delphi. Operate and maintain an effective chase system for events to obtain maximum occupancy, yield management and rate during peaks and troughs.

Person specification:

• Consistently achieve 4 red star standards of service
• Excellent product knowledge of all properties within the Exclusive Group
• An organised and efficient outlook to work at all times
• Discretion and confidence to all guests
• Accuracy/attention to detail
• Team Work

If you would like further information on this role or would like to apply, please do not hesitate to forward an up to date copy of your CV.

Contact details

• Email: info@callidusresourcing.com
• Phone: Ben or Matt on 0844 800 1773

Anti spam: Do NOT contact me offering services or anything of a commercial nature.